Terms of Service
Last Updated: October 20, 2026 • Effective Date: October 20, 2026
1. Agreement to Terms
By accessing or using HotelFlow PMS (hotelflow.live), including all associated administrative dashboards, booking engines, kiosks, and APIs, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.
2. SaaS Subscription & Service Scope
HotelFlow PMS provides cloud-hosted property management software for hotels, motels, and resorts. The service includes front-desk operations, room inventory management, automated self-check-in kiosks, reservation calendars, and payment gateway integrations.
3. User Accounts & Security
You are responsible for maintaining the confidentiality of your login credentials, including passwords and Google Single Sign-On authorizations. HotelFlow PMS enforces Multi-Factor Authentication (2FA) for sensitive administrative actions. You must immediately notify us of any unauthorized account access.
4. Payment Processing & Taxes
Payment transactions processed through HotelFlow PMS are tokenized and handled directly by PCI-DSS compliant providers (Square, Stripe). Hotel property owners are solely responsible for compliance with local, state, and county lodging and accommodation tax obligations, permits, and reporting.
5. Service Availability & SLA
While HotelFlow PMS targets 99.99% cloud availability with resilient offline-first support, we do not guarantee uninterrupted operation during unforeseen third-party telecommunications outages or provider disruptions.
6. Contact Information
For inquiries regarding these Terms of Service or subscription agreements, contact: